Software Maintenance Agreement

Avoid unplanned downtime and ensure you have access to NiceLabel experts

NiceLabel Software Maintenance Agreement

The NiceLabel Software Maintenance Agreement (SMA) offers enhanced support and free software upgrades to NiceLabel customers. There are two levels of SMA support designed for customers of any size, and in any geographic location. Regardless of level, the NiceLabel SMA ensures that you have:

  • Priority access to NiceLabel technical experts who will work with you to quickly address issues and minimize interruptions to your business
  • Free software upgrades; ensuring that you have the latest technology at your fingertips and lower your total cost of ownership

Standard SMA

Keep your labeling operations running smoothly. The NiceLabel Standard SMA gives you the peace of mind to know that if issues arise, a NiceLabel technical expert is just a phone call away.

Our technicians will take the time to understand your unique environment and address problems within regular business hours. Whether it’s troubleshooting an issue with a labeling solution, offering product usage best practices, or keeping you up to date with the latest software, we’ve got you covered.

Platinum SMA

Get the maximum return on your labeling investment. We understand that labeling is a critical part of your supply chain. We have over two decades of experience in working with some of the world’s most complex labeling environments to help our customers obtain the highest performance possible.

Our Platinum SMA provides global, 24x7x365 access to NiceLabel technical experts who will respond within an hour to ensure that your issues are resolved quickly to avoid the risk of downtime. In addition, our team will conduct a one-hour system health check to review the NiceLabel system within your environment and ensure you are getting the most out of your NiceLabel investment. You’ll also stay up to date with the latest labeling technology with software upgrades and advice on industry best practices.

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NiceLabel SMA Options


Standard SMA

Platinum SMA

Free software upgrades


Email support


Priority phone support


Unlimited number of support calls/tickets


Knowledge base Web support


24x7x365 support via dedicated phone number


Guaranteed 1-hour response time


System health check


"The feedback from my clients about the Nicelabel SMA service has been exceptional. They are delighted with the speed of response and the breadth of knowledge that the support team shows, not only of their product but also of the customer IT environment."

Nigel Holloway
Dash Computer Products

How does it work?

When should you purchase an SMA?

You can purchase an SMA any time as long as you have the latest major version of the software (if the current version of the software is 6.2.0 the major version is 6). You will probably need more support in the beginning so we recommend you purchase the SMA together with the NiceLabel license.

Accessing support with an SMA

When you purchase an SMA, you will receive a unique key as a proof of purchase. You will also receive:

  • Access to phone support
  • Email address for submitting priority support tickets
  • Links to forums, training videos/webinars and the NiceLabel knowledge base

Getting free software upgrades

When a new minor version of the software is released, you will receive an email notification with release information and links to your free software upgrade. When a major upgrade is released, we will also notify you. You will need to request a free version upgrade key only available to SMA customers.

Easy purchase and renewal

Both NiceLabel SMA options can be bought as a one-year or three-year subscription and are automatically or manually renewed every one or three years.

Read more about Software Maintenance Terms and Conditions and NiceLabel End User License Agreement.

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