Last update: 23-04-2018
- Our details
- How do we collect and use (process) personal information about you
- What type of personal information we collect or obtain about you
- How we use your personal information
- Data storage and retention
- How we secure your personal information
- Plugins and tools
- Secured payment service providers
- Analytics and Advertising
- Transfers of your personal information to other countries and safeguards used
- Your rights in relation to your personal information
- Your right to object to the processing of your personal information for certain purposes
- Consequences of not providing your personal information to us
- Changes to your information
- Children's Privacy
The data controller in respect of our services is NiceLabel / Euro Plus limited liability company (d.o.o.), the registered office of which is at Poslovna cona A 2, 4208 Šenčur, Slovenia (hereinafter: we). You can contact us by sending an email to firstname.lastname@example.org.
We collect personal information about you when you provide it to us, such as through your use of Services or through your browser or device.
Where permitted or authorised by law, we may also receive information about you from other sources, if so allowed by law and if such is necessary for the provision of Services.
The type of information we collect about you may include information such as:
- your name;
- your business email address or other email address as you provide to us;
- company you work for or have worked for;
- your business position within the company;
- your phone number;
- information about your computer or your mobile device (e.g. your IP address and browser type);
- information about how you use our Services (e.g. which pages you have viewed, the time you viewed them and what you clicked on); and
- information about your mobile device (such as your geographical location).
We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) online customer databases, business directories, media publications, social media, websites and other publicly accessible sources.
We may use your personal information for one or more of the following purposes:
1. In relation to the provision of Services and personalising our Service for you
a.) Administering, running and improving our Services and our business, including personalising our Services for you. This is necessary for our legitimate interest of better understanding our customers' and potential customers' preferences and tailoring our Services and general bussiness to our customers’ needs and preferences.
b.) Communicating directly with you in relation to updates to our website, your purchase(s) of our Services, and in response to enquiries we receive from you and to send administrative information to you, for example, information regarding the website and changes to our terms, conditions, and policies. This will be necessary either to update you from time to time about changes to our website, to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you) or for our legitimate interest of satisfying and confirming your requirements in order to provide you with our products or services and to answer questions we receive from you.
c.) Protecting our business and our business interests, including for the purposes of credit and background checks, fraud prevention and debt recovery. This is necessary for our legitimate interests of preventing criminal activity such as fraud or money laundering, for ensuring that our Services are not misused and protecting our business. We will only carry out such checks to the extent that we are permitted or authorised by law to do so.
d.) Communicating with our business advisors and legal representatives. This is necessary for our legitimate interests of obtaining legal or professional business advice, and we will only share your personal information where it is necessary to do so, to the minimum extent necessary and on an anonymised basis wherever possible.
e.) Sharing your personal information with affiliates and third - party business partners which are either related to or associated with us in relation to our provision of Services. List of our affiliates is here https://www.nicelabel.com/our-company, Third- party business partners include suppliers, independent contractors, email providers, web hosting providers, on line shop payment provider and other ITC services providers (collectively: Processing partners). This will be necessary either to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you), for our legitimate interest of running and managing our business effectively, for compliance with a legal obligation to which we are subject, or for our own direct marketing purposes. Where we share your personal information, we will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes. We will not sell for profit purposes your data to any other 3rd party.
f.) Enforcing our legal rights and compliance. This is necessary for our legitimate interest of protecting our business and enforcing our contractual and other legal rights resolving disputes and making such disclosures as are required by law or which we consider, acting reasonably, are required by law. We may also need your personal information to comply with ongoing legal obligations, such as tax and accounting laws and regulations to which we are subject to.
g.) Ensuring physical, network and information security and integrity. This is necessary for our legitimate interest of ensuring that our IT systems and networks are secure and uncompromised, including, for example, backup and archiving, preventing malware, viruses, bugs or other harmful code, preventing unauthorised access to our systems, and any form of attack on, or damage to, our IT systems and networks.
h.) In connection with disclosure requests and in the case of a business or share sale or sale or purchase of a business and/or assets, whether actual or potential. This is necessary for our legitimate interests of selling and/or ensuring and promoting the success of our business.
i.) For statistical and research purposes. We will anonymize your data and use them for our legitimate interests of processing personal information for research purposes, including market research, better understanding our respective customers, and tailoring our respective products and services to their needs.
j.) Indicating possible criminal acts or threats to public security to a competent authority. This is necessary for our legitimate interest of promoting the success of our business, preventing crime, for compliance with a legal obligation to which we are subject, in the general public interest or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
k.) Entering into and performing a contract with you or for measures preliminary to a contract. Where you wish to purchase products or services from us, we require your personal information in order to enter into and perform a contract with you. If you do not provide your personal information to us when it is required for such a purpose, we will not be able to enter into or perform a contract with you or to provide you with the products or services you have requested. We may also postpone or cancel any orders you place and enforce our legal rights against you (for example, where we have incurred costs or expenses in preparing or fulfilling any orders placed by you but are unable to deliver the order due to your failure to provide the necessary personal information).
2. In relation to marketing, including e-marketing
a.) To provide you with offers relating to goods or services we offer from time to time and inform you on our research, development and achivements.
b.) Automated decision-making, including profiling. We may analyse your personal data to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. This is necessary for our legitimate interest of promoting the success of Services and business.
Where we process your personal information on the basis of your consent, you can withdraw your consent to such processing at any time by emailing us at email@example.com. The effective date of such withdrawal shall be 8 business days from the date we have received your request.
You may opt-out of receiving marketing messages from us by sending an email to firstname.lastname@example.org or by unsubscribing through the unsubscribe or opt-out link in an email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.
Your personal data is stored by the NiceLabel on our servers located in Slovenia and on servers of cloud providers located in the EU countries and in the USA.
NiceLabel will store your information for no longer than necessary, taking into account the following:
- the purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or for our legitimate interests;
- whether we have any legal obligation to continue to process your information, such as any record-keeping, accounting or tax obligations imposed by applicable law; and
- whether we have any legal basis to continue to process your personal information, such as your consent.
For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at email@example.com
We take appropriate technical and organisational measures to secure your personal information and to protect it against unauthorised or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal information, including:
- only sharing and providing access to your personal information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- training our employees about the importance of confidentiality and maintaining the privacy and security of your information;
- committing to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities;
- updating and testing our security technology on an ongoing basis;
- using secure servers to store your personal information;
- requiring proof of identity from any individual who requests access to personal information; and
- using Transport Layer Security (TLS) software or other similar encryption technologies to encrypt any payment transactions you make on or via our website.
Transmission of information (including personal information) over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your transmission of information to us by such means.
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a legitmate interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Our website uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
NiceLabel uses Avangate B.V. (www.avangate.com) for processing of secured payments for purchases made on the website. The entire purchase process is managed by Avangate, who acts as NiceLabel’s authorized merchant and reseller. When you enter your credit card and billing information on the website, personal Information is transferred securely to Avangate. By making a purchase on the website via Avangate, you authorize NiceLabel to use Avangate to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases.
No credit card information is ever stored on servers controlled by us. Avangate has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.
If you select processing payment via Avangate, the payment data you provide will be supplied to Avangate based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.
Avangate participates in the United States - European Union Privacy Shield, which helps to protect personal information transferred from European Union to the United States, Please see Avangate Privacy Shield Policy at http://www.avangate.com/privacy-shield-policy.php.
Salesforce Pardot, Salesforce
We use the Pardot Marketing Automation System ("Pardot MAS") of Pardot LLC, 950 East Paces Ferry Road, Suite 3300 Atlanta, GA 30326, USA. Pardot MAS is a special software for capturing and analyzing the movement profiles of website visitors.
We also use Pardot MAS to record user interactions and communicate with our users of the website; and we use SalesForce to provide customer support and conduct live chats within the support portion of our website. Unless we tell you differently, these trusted third-party companies do not have any right to use your personal information beyond what is necessary to assist us with providing you the best possible service. To the extent we share personal information with those third parties, we require them to comply with the requirements of a data processor under GDPR.
Pardot cookies are stored based on Art. 6 (1) (f) GDPR. We have a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. We have a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Website uses the WordPress Stats tool to perform statistical analyses of visitor traffic. This service is provided by Automattic Inc., 60 29th Street # 343, San Francisco, CA 94110-4929, USA.
WordPress Stats cookies remain on your device until you delete them.
The storage of “WordPress Stats” cookies is based on Art. 6 (1) (f) GDPR.
We have a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
You can object to the collection and use of your data at any time with future effect by clicking on this link and setting an opt-out cookie in your browser: https://www.quantcast.com/opt-out/.
If you delete the cookies on your computer, you will have to set the opt-out cookie again.
Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway,Mountain View, CA 94043, USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) GDPR. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) GDPR. We has a legitimate interest in analyzing anonymous user behavior for promotional purposes.
Google AdWords and Google Conversion Tracking
Our website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Hotjar web analytics
This website uses Hotjar web analytics service to improve the user experience on our website (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar may record mouse clicks, mouse movements and scrolling activity where we use this information to improve user experience. Hotjar collects information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. Hotjar does not collect personally identifiable information that you do not voluntarily enter in this website. Hotjar does not track your browsing habits across web sites which do not use Hotjar services. You can find out more about Hotjar data processing here: https://www.hotjar.com/privacy.
If you do not want to be tracked by Hotjar on websites, you can turn it off with a “do not track” header. Hotjar does not collect form submissions or any personal information. You can find information about this on the following website https://www.hotjar.com/opt-out.
When sharing your data outside the European Economic Area, the country to which it is transferred will either be subject to an adequacy decision by the European Commission, or if not (or if we transfer your personal information to an international organisation), we will ensure that the transfer takes place on the basis of one or more of the following safeguards:
- data protection policies adhered to by the data controller and other companies and entities within our corporate group from time to time, which comply with applicable laws, known as "binding corporate rules" or "BCRs";
- standard data protection clauses adopted by the European Commission or adopted by the Information Commissioner (Informacijski pooblaščenec) and approved by the European Commission in accordance with relevant law;
- a code or codes of conduct produced by an association or other body approved by the Information Commissioner;
- an approved certification mechanism (such as the EU-US Privacy Shield); or
- where authorised by the Information Commissioner, contractual clauses between the data controller or processor and the data controller, processor or recipient of the personal information in the third country or international organisation.
The list of our 3rd party providers processing your data outside of the European Economic Area is here.
You have the following rights in relation to your personal information, which you can exercise by sending an email to firstname.lastname@example.org.
- to request access to your personal information and information related to our use and processing of your personal information;
- to request the correction or deletion of your personal information;
- to request that we restrict our use of your personal information;
- to receive personal information which you have provided to us in a structured, commonly used and machine-readable format (e.g. an Excel spreadsheet) and the right to have that personal information transferred to another data controller (including a third party data controller);
- to object to the processing of your personal information for certain purposes (for further information, see the section below entitled 'Your right to object to the processing of your personal information for certain purposes'); and
- to withdraw your consent to our use of your personal information at any time where we rely on your consent to use or process that personal information. If you withdraw your consent, this will not affect the lawfulness of our use and processing of your personal information on the basis of your consent before the point in time when you withdraw your consent.
You also have the right to lodge a complaint with a supervisory authority, which, for the purposes of Slovenia, the Information Commissioner, the contact details of which are available here: https://www.ip-rs.si/kazalo-kontakt-iskalnik/kontakt/.
For further information about your rights in relation to your personal information, including certain limitations which apply to some of those rights, please see Articles 12 to 23 of the General Data Protection Regulation (GDPR), which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf.
You have the following rights in relation to your personal information, which you may exercise in the same way as you may exercise the rights in the preceding section (Your rights in relation to your personal information):
- to object to us using or processing your personal information where we use or process it in order to carry out a task in the public interest, where we do so in the exercise of official authority or for our legitimate interests, including 'profiling' (i.e. predicting your behaviour based on your personal information) based on any of these purposes; and
- to object to us processing your personal information for direct marketing purposes (including any automated evaluation we make about you or any of your characteristics as a person, to the extent that it is related to such direct marketing).
You may also exercise your right to object to us using or processing your personal information for direct marketing purposes by:
- clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link; or
- sending an email to email@example.com asking that we stop sending you marketing communications or by including the words "OPT OUT".
Whenever you object to direct marketing from us by a different communication method to that of the marketing communications you have received from us, you must provide us with your name and sufficient information to enable us to identify you in relation to the communications you have received (for example, if you have received text messages from us and you wish to unsubscribe by email, we may need you to provide us with your phone number in that email).
Where you wish to purchase goods or services from us, we require your personal information in order to enter into a contract with you. We may also require your personal information pursuant to a statutory obligation (in order to be able to send you an invoice for products and services you wish to order from us, for example).
If you do not provide your personal information, we will not be able to enter into a contract with you or to provide you with those products or services.
Where we intend to use your personal information for a new purpose other than the purpose(s) for which we originally collected it, we will provide you with information about that purpose and any other relevant information before we use your personal information for that new purpose and obtain your consent if required.
Please inform us of any changes to any information (including personal information) which we hold about you so we can keep the information we hold about you accurate and up-to-date.
We do not knowingly contact or collect personal information from children under the age of 13. The website is not intended to solicit information of any kind from children under the age of 13.
It is possible that we may receive information pertaining to children under the age of 13 by fraud or deception. If we are notified of this, as soon as we verify the information, we will immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about children under the age of 13, please do so by sending an email to firstname.lastname@example.org.