Technical Consultant

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Job Details

Ad language: English
Position: Technical Consultant
Location: Wauwatosa WI, US
Type of employment: Full-Time Regular

Your role

The Technical Consultant configures custom printing solutions built upon the NiceLabel software platform.  Primary responsibilities include:

• Involvement in all post-sales stages of projects (design, implementation, deployment and maintenance).
• Providing the first line of field system support on-site and remotely.
• Providing a high level of customer satisfaction through the effective delivery of services and support.
• Proactively communicate statuses to Project Manager including identifying potential road blocks.
• Understanding service processes and options that are linked with the customers’ specifications.
• Assisting in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
• Creation and execution of user acceptance testing materials.

Our expectations

Minimum qualifications

• 3+ years of computer hardware and software systems experience
• Strong knowledge of Microsoft SQL principles including normalization, stored procedures, JOIN methodology
• Server 2008 and above database creation and management
• Knowledge of Windows Server 2008 and above management (IIS, Active Directory)
• Knowledge of both Object Oriented programming and scripting principles (VBScript, Python)
• Familiar with communication channels (TCP/IP, HTTP,  RESTful services) and network principles (DNS, DHCP)
• Flexibility in working hours and ability to travel (10 – 25% is typical, up to 40%)
• Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution
• Excellent problem solving, troubleshooting, organization and time management skills
• Excellent communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience
• Excellent planning and customer relationship skills
• Thorough in preparing user interface documentation
• Ability to maintain professional relationships with customers and co-workers
• Ability to work independently and reliably with minimal supervision
• Provide basic and advanced software and hardware training. Develop and deliver training material for Sales Team and customers
• Associate's degree or higher

Additional qualifications

• Present a professional and knowledgeable image while onsite with customers
• Projects self-confidence, enthusiasm and a positive, can-do attitude
• Commitment to ensure customer deadlines are met
• Experience with Microsoft Project and Microsoft Visio
• Familiar with Agile Development Methodology

What it's like to work for us?

We’re a team. We believe in using the power of the team. The fastest path to creating value for our customers is all of us working together, sharing ideas and brainstorming to find the best solutions. Our goal is to create an environment where every individual employee can make an impact.

We’re curious. We nurture a culture of constant learning and innovation. We believe curiosity is a good thing, in all aspects of business.

We’re diverse. We value the contribution of a wide range of people, from different countries and backgrounds. We believe their differences make our business stronger.

We’re inclusive. Everybody in our team has equal access to opportunities. We foster open communication and information sharing as well as shared accountability and responsibility.

We’re virtual. Our employees work in virtual teams spanning borders and time zones. We use the latest technology every day, to communicate, collaborate and coordinate.

We look forward to receiving your application. To apply for this position, please send us your application and CV with subject »Technical Consultant« at jobs@nicelabel.com.