Knowledge Base

Label objects print as black rectangles or no label preview is shown in Document Management System

Problem

When using NiceLabel Automation for label printing, some label objects print as black images (black rectangles) and not with the defined content. The following label objects are affected: 2D codes, Rich Text box.

When you preview the label in Document Management System (in Control Center), a blank label is shown for label preview.

Solution

Currently, the NiceLabel development is investigating the problem and looking for a conclusive solution.

We have submitted report to Microsoft's team and are working with them to resolve the problem. The culprit has already been identified. The Microsoft's security update deployment from September 12, 2017 is causing the problem. More specifically, it is the Security and Quality Rollup for .NET Framework.

THE SOLUTION

The problem is solved with .NET Framework October 2017 Security and Quality Rollup released on October 10.

Microsoft has published a blog post, with details about the update and with a list of "Security and Quality Rollup KB" that provide update. See the whole post here.

  • Windows 10 1703: KB4041676
  • Windows 10 1607: KB4041691
  • Windows 10 1507: KB4042895
  • Windows 8.1 and Windows Server 2012 R2: KB4043767
  • Windows Server 2012: KB4043769
  • Windows 7 and Windows Server 2008 R2: KB4043766
INTERMEDIATE WORKAROUND

Microsoft has published a new KB article, where they admit the problem occurred with the security updates and describe the official workaround for the issue. See Rendering issues after the September 12, 2017, .NET Security and Quality Rollups are installed.

INITIAL ASSESSMENT

Until a permanent resolution is available for NiceLabel software, please remove the Microsoft security updates for .NET Framework installed:

  • Windows Server 2012: KB4049071
  • Windows 8.1 and Windows Server 2012 R2: KB4040972
  • Windows 7 SP1, Windows Server 2008, Windows Server 2008 R2: KB4040973 and KB4041083

To remove the update, do the following:

  1. Open Control Panel.
  2. Navigate to Programs and Features>Installed Updates.
  3. Find the update with the KB number in its description.
  4. Click Uninstall.

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