Are there trials available for Loftware Cloud?

Yes, a free 30-day trial is available. You can request a trial on our website or from your supplier of Loftware software.

If I subscribe during or after the trial, can I keep my label templates and data?

Yes, you can continue using the existing system and settings. We will just convert your trial into a payable subscription account.

What are the limitations of the trial account?

Besides time, there are no other limitations and all features of the selected product can be evaluated.

How do I add more printers to my subscription? Can I add them any time?

You can add more printers to your subscription at any time. We will invoice you for the additional printers at a prorated amount to align with your current subscription.

What SLAs are in place for system availability and uptime?

We openly showcase the reliability of Loftware Cloud on our Loftware Cloud Status pages where you can view live status information on the services that are part of Loftware Cloud platform.

The status page is accessible at: https://status.onnicelabel.com. We guarantee 99.5% service uptime for Loftware Cloud. While the service can also deal with connectivity interrupts, reasonably reliable internet connectivity needs to be assured by the end user.

 
What happens if the internet connection to Loftware Cloud is lost?

Uninterrupted label printing is Loftware Cloud’s most mission-critical process. Loftware web applications are designed to run in offline mode so you can still print while being offline.

With system configuration, you can print in offline mode for up to 5 days. After a connection is re-established, Loftware Cloud will also synchronize print history to the document management system.

For more information, see the knowledge base article “Offline Access”.

Where are you hosting the application and data?

Loftware has many years of experience of offering Cloud labeling solutions to some of the most demanding customer environments. Loftware Cloud is hosted on Microsoft’s reliable Azure platform, ensuring world-class infrastructure and availability.

Loftware Cloud architecture prioritizes high security and availability and eliminates single points of failure with multiple redundancies. We work in collaboration with Microsoft architects to build Loftware Cloud following best practices.

Microsoft features Loftware Cloud in their global catalogue of Azure-based solutions.

How do you ensure security?

Loftware makes significant efforts to ensure Loftware Cloud security. We implement the latest security standards and perform automatic and manual Loftware Cloud security checks.

By running on Microsoft Azure, Loftware Cloud inherits many platform and infrastructure security approaches and best-practice implementations.

We’re committed to providing you trustworthy service while applying policies, technologies, and controls to protect data you entrust to Loftware Cloud.

What security testing has been conducted on Loftware Cloud?

Loftware commissioned a web and desktop application security assessment and vulnerability test (including penetration testing). It was conducted by Viris d.o.o. using the OWASP Testing Guide.

Loftware will continue to commission periodic testing with all future product releases. Viris is a leading provider of security research, penetration test services, and source code review. More information on the test organization can be found at www.viris.si.

The full report from Viris is available upon request after signing a non-disclosure agreement

Are data centers physically secured?

Yes, more information is available on Microsoft ’s website.

Does Loftware have access to my data in Loftware Cloud?

No. Your data is encrypted and can only be accessed with sufficient access rights. As a standard, neither Loftware nor your supplier have access rights.

You may provide your supplier of Loftware software with access rights, so that you can share label templates and collaborate on their design and approval.

Here’s Microsoft’s information regarding data accessibility.

Where can data for my labels come from?

With the Loftware Cloud Business and Loftware Cloud Compliance Editions, you get your own SQL Azure cloud database which you can configure to store the data for you labels.

If your data already resides in a 3rd party business system (ERP, MES, WMS) we recommend you integrate printing with that system using our integration system.

With Loftware Cloud Essentials you can simply use Excel and Access files which you store and manage in Loftware Cloud’s document management system.

What is the IT architecture of Loftware Cloud?

Loftware Cloud includes:

• A modern HTML web-based Document Management System that represents the heart of Loftware Cloud and stores all label documents and configurations in a central database. You can think of it as SharePoint for labeling.
• An easy-to-use Label Designer that empowers business users to create labels without IT assistance. It comes with a familiar Microsoft Word-like user experience, so no IT and coding knowledge is needed to design labels.  The designer also comes with an application builder that enables users to design special label printing forms or other label applications.
• A Web Printing System that enables users to centrally manage all printing applications and easily deploy them to multiple sites, locations and third-party suppliers, contractors and vendors. With a single click, via a web browser.
• An Integration system that integrates label printing with SAP or other business systems to increase label accuracy, printing efficiency and to establish a single source of truth for your labeling data.

Can I use Loftware Cloud to print to my cloud-enabled printers?

Yes. Through Loftware’s partnership with Zebra and Sato, Loftware Cloud works seamlessly with cloud-connected printers. You can print from your cloud-based business applications directly to your cloud-connected printers.

No local Loftware footprint, no local print servers and no printer driver installation and maintenance needed.