Technical Consultant

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Responsibilities

The Technical Consultant is responsible for a variety of roles from Post-Sales Services including technical implementation, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed.  These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel on a weekly basis.

To ensure the clients' and Company's needs are met, the Solution Engineer will regularly liaise with other members of the Solution Engineering team and colleagues from a range of departments, such as Product Management, Engineering, Development, Professional Services, Sales and senior management.

Job Details

Ad language: English
Position: Technical Consultant  
Location: Portsmouth NH, US / remote
Type of employment: Full-Time Regular

Key responsibilities

• Understand customers’ requirements and their Solution Engineer, designing solutions for customer’s business requirements.
• Drive scope definition, requirements analysis, functional/technical design, and performance
• Perform installation, configuration, deployment, design, administration and maintenance of high availability solutions that implement industry standards using AWS and/or On-Premise
• Manage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed
• Instill trustworthy and resourceful relationship between clients, partners and Loftware
• Install and configure the technical solution, provide business consulting/advise on the solution

Qualifications

• Technical aptitude; the ability to understand new technologies and related environments.
• Ability to learn new technology through self-study.
• Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
• Knowledge of JavaScript/REST JSON /XSLT/SOAP WSDL;
• Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a ‘must’.
• Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System)
• Knowledge of ERP, PLM, CRM, WMS or MES systems.
• Knowledge of Web Services, Service Oriented Architecture, Web Based UI’s
• Knowledge of AWS hosting is a plus.
• Ability of system and network management issues and tools
• Ability of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, Tomcat
• Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems and add value to the clients’ organization.
• Make technical presentations and demonstrate how a product will meet client needs;
• Solid organizational skills including attention to detail and multi-tasking skills;

Attributes

The qualified candidate will possess a bachelor’s degree or equivalent along with 5-10 years in a technology environment. You must be tenacious, intelligent and entrepreneurial in nature. Excellent written and verbal communication skills are an absolute must. Travel (up to 30%) is required.

• Able to build trust and rapport quickly.
• Competitive drive and determination
• Strong communications skills
• Customer focused
• Strong interpersonal skills
• Strong problem-solving skills
• Self-starter with a strong work ethic
• Must be able to grasp technical concepts quickly
• Driven to create value in a growing organization

What it's like to work for us?

We’re a team. We believe in using the power of the team. The fastest path to creating value for our customers is all of us working together, sharing ideas and brainstorming to find the best solutions. Our goal is to create an environment where every individual employee can make an impact.

We’re curious. We nurture a culture of constant learning and innovation. We believe curiosity is a good thing, in all aspects of business.

We’re diverse. We value the contribution of a wide range of people, from different countries and backgrounds. We believe their differences make our business stronger.

We’re inclusive. Everybody in our team has equal access to opportunities. We foster open communication and information sharing as well as shared accountability and responsibility.

We’re virtual. Our employees work in virtual teams spanning borders and time zones. We use the latest technology every day, to communicate, collaborate and coordinate.

We look forward to receiving your application. To apply for this position, please send us your application and CV with subject »Technical Consultant« at jobs@nicelabel.com.