Key account manager

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To strengthen our sales team, we are looking for a new member in the position of

Key Account Manager (m/w)

The Key Account Manager will lead the sales process to acquire new business for NiceLabel from target and existing end user customers. These customers will typically be multi-location, global companies with dispersed label printing operations where advanced and occasionally complex printing process improvements are required using NiceLabel’s software platform and services.  

Job Details

Ad language: English
Position: Key Account Manager (m/w)
Location: Wauwatosa, WI, USA
Expected experiences: 5-10 years
Type of employment: Full-Time Regular

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Key Responsibilities

  • Manage the entire sales cycle from contact of sales qualified leads to securing a deal
  • Responsible for achieving defined business goals and quotas and tracking progress
  • Develop and implement strategic and operational plans to achieve business targets
  • Lead the business planning process within a defined segment and vertical market
  • Execute against plan by carrying out sales calls via phone, video conference and in person
  • Conduct discovery activities to determine customer needs
  • Build strong relationships with key clients on various levels in end user and channel companies
  • Collaborate with Regional Sales Managers and channel partners in the development of larger opportunities
  • Present technical concepts and solutions to non-technical people, developers and IT personnel
  • Cooperate with regional and internal selling teams and coordinate with professional services team to deliver sold projects to clients
  • Facilitate communication between partner, end user and professional services team to ensure successful post sale transition from sales to services
  • Onboard new partners in collaboration with Regional Sales Managers
  • Train colleagues to share experience, knowledge and expertise
  • Monitor competitor activity and report on important developments
  • Collaborate with management on contractual customer agreements

Education and Experience

  • BA or BS in Business Administration with a focus on Sales and Marketing
  • 5 -10 years of sales and business development experience in a Business to Business technology, label printing or AIDC environment, with track record of selling directly to major accounts and managing a network of indirect sales channels in a multiple channel environment
  • Solution Selling methodology training and applied experience
  • Experience with developing effective customer relationships
  • Demonstrated success against the sales quotas
  • International sales experience or experience of successfully working with other nationalities and cultures a plus
  • Fluent in spoken and written English; other languages a plus

Other Requirements

  • High intellectual capacity and strategic ability, able to develop ideas and data into concrete plans and actions
  • A results oriented, creative, strategic thinker with high energy and broad vision
  • Flexible approach to working in an organization where additional tasks outside of normal responsibilities may be required to support the overall business
  • Proactive, takes initiative and is highly self-motivated
  • Experience in selling supply-chain or output management software systems
  • Experienced and well versed in Microsoft Office and Dynamics or similar CRM systems.
  • Ability to grasp technical concepts and explain them clearly to technical and non-technical people
  • Excellent interpersonal skills, ability to communicate with customers and to work within a team
  • Customer focused and service minded mentality
  • Solutions oriented with good problem solving skills
  • Professional approach in all aspects of work with customers, channel partners and colleagues
  • Effective tactical sales skills, able to lead the process from initial stages to closure
  • Excellent organization and time management skills meeting deadlines as required and motivating others to do the same
  • Excellent written and spoken communication and presentation skills
  • Ethical, honest and trustworthy in business and personal dealings
  • Team player – works hard to build cross functional, cross regional and international relationships and recognizes and cultivates recognition for colleagues in delivering excellence
  • Flexible approach to working in an organization where additional tasks outside of normal responsibilities may be required to support the overall business
  • Proactive, takes initiative and is highly self-motivated

Why should you join us?

  • Employment in an international and innovative environment at a global software company that develops its own products
  • Opportunity to work in a growing, highly motivated and success-oriented team
  • Engaging and flexible work environment with a healthy work/life balance
  • Competitive and performance based compensation package
  • Countless opportunities to grow personally and professionally

We look forward to receiving your application stating your salary expectations. To apply for this position, please send us your application and CV in English at

Learn more about working at NiceLabel.