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NiceWatch Enterprise takes up 99% of processor time on Windows Server 2003 SP2

Problem

When you print labels on Windows Server 2003 SP2 operating system, you might experience slow response from the NiceLabel print engine, or print jobs start piling up in the Spooler and do not continue their way to the printer.

You may also experience NiceLabel print engine taking up majority of the processor time, up to 99%. The process name for the print engine is nengine5.exe.

The problem has been tracked down to Windows component. This problem occurs because the Win32k.sys driver incorrectly manages GDI object handles, and that this behaviour occurs after installing of a previous fix that is included in SP2.

Solution

Download and install hotfix available from Microsoft, KB Article Number: 941973 

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